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Caring for your mattress cover
 If you want to return your order, you can return your items for a prompt refund or exchange. Refunds are for items returned within 15 business days of the date you received your order. It will be credited in the same form as the original payment. 
 20% of the total cost is not refundable do to shipping cost, restocking and transaction fees.
Also we do not give refunds if the item has been used or damaged. All item must returned in the same box and carton that it was shipped in. 
Sheets and linens can only be returned if they were not removed from there original packing. Please check the size and color before removing it from its packing.
Pillows are non refundable.
No refunds on special orders or items that had to be manufactured. If you have a problem with any item that was manufactured or a special order we will do everything we can to resolve the issue; Just contact us directly via phone or email.
 Please ship your package in a prepaid, insured, traceable method to the address below. Include your name, phone number, email address  and a copy of the invoice and why you are returning it. If you have any questions feel free to email or call 1800 205 8003 or 718 597 2734.
Waterbed Access
578 Nepperhan Ave. Suite B50
Yonkers, NY 10701
1800 205 8003
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Installation Video for Hardside Waterbed Heater